Wasta (Intercession) and Its Relationship with Organizational Culture in Saudi public sector

A study from the perspective of Employees in Buraidah City

Abstract

      This study aims to investigate the phenomenon of Wasta (intercession) and its relationship with organizational culture among public sector employees in Buraidah. The research examines Wasta as a social phenomenon used to circumvent  regulations and procedures, driven by motives such as  by social ties (relatives and friends), personal gain, or seeking favor from superiors.

The study is theoretically underpinned by Robert Merton's anomie theory, which explains deviance behavior  as a result of the gap between societal goals and the legitimate means to achieve them. The sample included 185 employees ( male and female) from the health, education, and services sectors, with a questionnaire was used as the primary data collection tool.

    The findings reveal a strong correlation between wasta and the organizational culture. A firm management style built on  accountability and rewards effectively helps to curb non-compliant behaviors. Furthermore, mutual support and cooperation among employees reduce disengagement and thus limit the necessity of resorting to Wasta. However, a segment  of employees still seeks personal gains by circumventing established systems to please superiors/ managers.

    The study recommends adopting clear policies that reinforce ethical leadership values and ensuring performance evaluation is strictly based on competence and experience. It also emphasizes the need for collaboration between the Oversight and Anti-Corruption Authority and government agencies to establish  precise standards to curb this phenomenon, alongside providing training programs to increase institutional loyalty